Leadership Isn’t Always Soft: Why Speaking the Hard Truth Strengthens Your Culture
Leadership Means Letting Go
You’ve felt it. The knot in your stomach after a client crosses the line, again. The meeting you reschedule three times because you don’t want to be the “bad guy.” The pit in your gut when you say, “It’s fine,” but everything in you screams, It’s not fine.
This is the crossroads of leadership.
And your business can’t grow until you stop shrinking.
You’re not doing anyone any favors by softening your truth. You’re actually delaying their growth and diluting your own.
Holding Back Isn’t Kind. It’s Costly.
I used to think I was being kind by tolerating difficult practice members.
They didn’t mean to be disrespectful. They were just “going through something.” So I gave them grace. And more grace. And more grace.
Until one day I looked around and realized…
My team was burned out. My culture was fragile. And I was exhausted.
Letting that person stay wasn’t kind. It was cowardly.
And when I finally released them? WAH-HOO! It was like oxygen rushed back into the room.
The team exhaled. The energy shifted. And my standards solidified.
That’s when I learned something I’ll never forget:
Firing a client isn’t an act of aggression. It’s an act of alignment.
You’re Not Being Mean, You’re Being Clear
In Chapter 4 of Two Streets Named Hard, I talk about how elite entrepreneurs make decisions that others avoid. They don’t tolerate slow erosion. They draw bold lines and create clear Agreements.
They choose the hard-right path, knowing it leads to long-term ease, clarity, and authority.
And, when you act decisively, your nerve system responds.
Your brain’s neuroplasticity thrives on courageous leadership. When you take clear, hard action, you disrupt the fear-based pathways and strengthen the ones that serve your mission.
This is the kind of internal rewiring that makes you more decisive next time. And the time after that.
Culture Is Currency. Protect It Like a Fortress.
Every time you tolerate disrespect or manipulation, you unintentionally teach your team and your other clients that these behaviors are acceptable.
Your culture isn’t built by what you say. It’s built by what you allow.
And when your business becomes a space of clarity, safety, and mutual respect? People feel it. They stay longer. They refer more. They rise to your standard.
All because you were bold enough to speak the truth in love. All because you stopped selling yourself short and started standing tall.
Honoring Agreements Builds Trust Everywhere
When you make the hard choice to release a client who consistently violates your Agreements, you’re not being reactive or harsh.
You’re choosing alignment. You’re honoring the standards you’ve already set. You’re showing your team and yourself that your values aren’t negotiable.
And something powerful happens inside you. You stop questioning your voice. You start showing up with clarity.
And that same strength follows you into other high-stakes moments, especially when it’s time to lead someone toward the solution they truly need.
Because the same courage it takes to release a misaligned client is the courage it takes to stay in the sales conversation, and confidently show someone how what you offer gives them exactly what they need to grow.
This Isn’t Sales. It’s Partnership.
So many leaders hesitate to stay in the sale. They pull back on their recommendations. They sugarcoat. They give watered-down advice so they don’t come off too strong.
But here’s what I’ve learned:
Selling isn’t pressure. It’s partnership.
When you see what someone needs and you speak it with clarity and compassion, you give them the opportunity to rise.
That’s leadership. That’s love. That’s the kind of business that changes lives.
And it starts with you.
Want to go deeper?
Chapter 4 of Two Streets Named Hard is all about the leadership decisions most people avoid—and why they’re the very choices that elevate your business and your life. If you’ve been tolerating more than you should, this is your wake-up call.
